TERMS AND CONDITIONS
1. GENERAL
1.1
Aergia Ltd. ('We', 'Us', 'Our') is a company registered in the United Kingdom under registration number 14466611, located at: 60 Groveley Lane, West Heath, Birmingham, B31 4QH.
1.2
Aergia Ltd. can be reached for any questions regarding these Terms and Conditions and matters connected to any orders or purchases. To contact us please email aergiaclothing@hotmail.com
1.3
These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as "you" or "the Customer") on the domain aergiaclothing.co.uk or any sub-domains, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions. Please ensure you have read and understood them before placing an order.
1.4
Aergia Ltd. reserves the right to amend these Terms and Conditions at any time. The updated version will not be retroactive and the Parties shall only be bound by the Terms and Conditions which are published online the day the order is placed..
2. CONCLUSION OF CONTRACT
2.1
By placing an order on the Site, you are offered to purchase products subject to these Terms and Conditions. On the Site, you will follow the below steps in completing your order:
Find the product(s) you wish to purchase on the Site.
Select your required size and click 'Add to Bag'.
After adding all desired items to your cart, select 'Checkout'.
You will be required to input your shipping and billing information.
Review your order to ensure all items and details are correct.
Click 'Pay Now'.
You will receive confirmation of your order via email, which will be delivered to the email address provided at the time of ordering.
2.2
In the unlikely circumstance that Aergia Ltd. cannot fulfil your order for any reason, an email will be sent promptly to the email address provided at the time of ordering, explaining the situation and all possible solutions.
2.3
Please check the contents of your cart and your delivery information to ensure your order is correct before pressing 'Pay Now', as Aergia Ltd. may be unable to amend or cancel your order once submitted. If you have entered any incorrect information at checkout, please contact us via email: aergiaclothing@hotmail.com at your earliest convenience, but please be aware that order cancellations or amendments may not be possible.
2.4
Aergia Ltd. reserves the right to reject or cancel the fulfilment of any and all orders placed on the Site. We explicitly reserve the right to not accept your order for any of the following reasons:
The product is not available ('out of stock').
Your billing information is not correct or not verifiable.
Your order has been suspected of fraudulent activity.
Our couriers were unable to deliver to the shipping address provided at checkout.
Force Majeure.
In the event of misspelling, errors in pricing or other errors in the information provided on the Site.
3. PRICING AND PAYMENT
3.1
The product prices displayed on the Site are inclusive of Valued Added Tax (VAT). Shipping rates are applied per order. The exact shipping rate applied to your order will depend on the delivery location.
3.2
Aergia Ltd. has the right to change or update information at any time, without warning, including errors with prices, details and descriptions which may appear on the Site.
3.3
There are various payment methods available to you which will be displayed during the checkout process. Please be aware that we do not accept cash, cheques or Afterpay.
3.4
All payments are subject to validation checks and authorisation by your chosen payment service provider. If the provider refuses to, or cannot for any reason, authorise payment, you will be notified by email during the checkout process.
4. PRICING VARIATIONS
4.1
Conversion rates may apply to prices across destination-specific stores on the Site.
4.2
Aergia Ltd. reserves the right to change the price of a product at any time, without warning. Any orders placed prior to this change cannot be amended to the revised price.
5. SHIPPING AND DELIVERY
5.1
All orders made on the Site are dispatched from the UK. We aim to dispatch all orders within 2-3 working days. Once dispatched you will receive an email containing a tracking number, if applicable.
5.2
Depending on the delivery address provided by the Customer, there will be various delivery options available. The shipping fee will depend on the delivery option you select. All available shipping methods will be displayed to you during the checkout process.
5.3
Free delivery is applicable to orders over the specified cart value as declared on the Help Hub of the Site. If free delivery is applicable, your order will be dispatched with Standard Delivery unless Express is selected and paid for.
5.4
We will carry out a pre-authorisation check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this verification has been completed and payment has been successfully taken.
5.5
Aergia Ltd. cannot be held accountable for parcels delayed for reasons beyond our control. These reasons include but are not limited to the following: customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
6. CUSTOMS
6.1
Countries outside of the European Union may be subject to additional duties to be paid. As the recipient, you are liable for all import duties, customs and local sales taxes levied by your country of residence; payment is necessary to release your order from customs.
6.2
Aergia Ltd. is required by law to state the correct amount paid for any outgoing international package. Any requests to change or modify this information will be denied.
7. RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS
7.1
You have the right to return products within 30 days from the date of delivery. Returns are accepted as long as the product is in its original condition, with all labels and tags still attached, with no stains, marks, pulls or rips of garments.
RETURNS ADDRESS: 60 Groveley Lane, Birmingham B31 4QH
7.2
When your return parcel reaches Us and has been inspected and accepted, your refund will be issued. We endeavour to complete returns within 10 working days (Monday-Friday). Please allow a further 10 working days for your refund to arrive back to your original payment method.
7.3
Refunds may only be made to the same payment method used to place the order.
8. PROMOTIONS AND OFFERS
8.1
One discount code can be used per order. Aergia Ltd. reserves the right to refuse or cancel the use of a discount code at any time, without warning or further discussion.
8.2
Discount codes are only applied when a correct code is entered at checkout.
9. COMPLAINTS
9.1
We take all complaints seriously and endeavor to resolve disputes as soon as they arise. Customers wishing to make a complaint are encouraged to contact us via email at aergiaclothing@hotmail.com at their earliest convenience.
10. PRIVACY POLICY
10.1
Please refer to our Privacy Policy, which forms part of these Terms and Conditions.
11. INTELLECTUAL PROPERTY RIGHTS
11.1
Aergia Ltd. owns all intellectual property rights on the Site and the material published on it. These works are protected by copyright laws worldwide.